Basics

How to read a student insurance policy

Insurance documents are long, but a few sections decide most of what happens when you claim.

The schedule

The schedule is the short summary of your cover: who is insured, the dates, the limits and the excess or deductible. Check that the dates match your visa and your course.

Excess or deductible

This is the amount you pay before the insurer pays. A low premium often comes with a high excess.

Exclusions

Read the list of what is not covered. Common exclusions include pre-existing conditions, some sports, treatment that is not urgent, and claims linked to alcohol or drugs.

Pre-existing conditions

If you have a condition that needs regular treatment, check how the policy treats it. Some policies cover it after a waiting period, some cover it if you declare it, and some exclude it entirely.

Mental health

Cover for counselling and mental health care varies a lot. If it matters to you, check the limit and if you need a referral first.

Repatriation

Medical repatriation means the cost of getting you home for treatment. Many visa rules require it.

Questions to answer before you buy

• Does the policy meet the visa or university requirement, word for word?
• What is the excess, and does it apply per claim or per year?
• Are existing conditions covered, excluded or covered after a waiting period?
• Is mental health care covered, and with what limit?
• Does it cover repatriation and travel home for a family emergency?
• How are claims made, and how long do they usually take to pay?

Making a claim

Find out whether the insurer pays the hospital directly or you pay and claim back, and how quickly you must report a claim. Save the emergency phone number in your phone before you travel.